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  • Can I add UPS AM delivery serivce to an order that has already been placed?
    Unfortunately we do not offer AM delivery service at this time. Your order is guaranteed to be delivered before the end of the day (which can be as late as 8pm) next day or second day delivery date.
  • How are the cheesecakes shipped
    All our cheesecakes are shipped frozen in specially designed packaging. Cheesecakes ship hermetically sealed with gel-packs or dry ice depending on the style of cheesecake. This ensures that the cheesecake remains fresh and arrives in perfect condition. Upon receiving the cheesecake, it is recommended to thaw it in the refrigerator for a few hours before consuming.
  • Where should I store the baked goods?
    Cheesecake should be stored in the freezer or refrigerator, depending on how long you plan to keep it. If you're planning to consume it within a few days, refrigeration is the way to go. If you're looking to keep it for longer, freezing it is the best option. On the other hand, cookies should be stored at room temperature in a sealed container to maintain their freshness. All other baked goods should be sealed and refrigerated to keep them at their best. Don't forget to check the expiration date and consume them before they go bad.
  • What is the latest time to place an order for next day delivery?
    Our weekday order cutoff time is 2:00pm EST. In order to have an order delivered the following day, your order must be submitted before the cutoff time. Orders received after 2:00pm EST Mon-Fri will be processed the following business day.
  • How will I know if my package was deliverd?
    Once your package has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also log in to your account on our website and view your order history to see the status of your shipment. If you have any concerns or questions about your delivery, please don't hesitate to reach out to our customer service team for assistance.
  • Can I add a personalized message to my order?
    Yes. We can add a greeting card reflecting the occasion of your gift. A short message provided by you will be added on the card.
  • What happens if a delivery arrives damaged or late?
    On-time delivery is of utmost importance to us and our delivery service provider, UPS. If you experience complications with the delivery of your order you may be eligible for a full or partial refund, store credit or overnight reshipment. Contact our Customer Care Department at info@southernfoodbrands.com as soon as possible so that we may investigate and offer you resolutions to any late or damaged shipments. Please be advised that we must receive notification no later than 5 days after the package is received in order to process a reship or refund.
  • What happens if I provide the wrong shipping address or missing information?
    If you discover after your order has shipped that there is a problem with the address, we do have options. UPS Change of Address: UPS offers a service to intercept a package that is already in transit and change or update the shipping address. There is a charge of $16 and it typically will cause a one business day delay in delivery. You must contact us immediately at info@southernfoodbrands.com and provide payment details before we can make the adjustment to the address of a package in transit. Once a change of address has been made with UPS and additional transit time is imposed on our perishable gifts, we no longer guarantee the freshness of our gifts. IMPORTANT! Southern Food Brands cannot be held responsible for incorrect or omitted information. Any exception received, due to missing or bad information, immediately nullifies guaranteed delivery. Apartment numbers and suites for residential and business deliveries must be included for on-time delivery. Your cake will not be delivered on time without this information! UPS Will Call: UPS offers a service to hold your package at the nearest UPS customer center for pickup. There is no charge for this service. If you request the will call on the same day delivery is due, the local UPS driver will take your package to the customer center after their route is complete. We are unable to tell you a specific time the package will be available for pick up. You must contact the local UPS customer center. We will provide you with the address and phone number of the location. A government issued photo ID is required when shipping or picking up a package at a UPS Customer Center and must match the name of the receiver on the shipping label.
  • What happens if the package is not located at the delivery site?
    If the package is not located at the delivery site, please reach out to our customer service team at info@southernfoodbrands.com. We will work with you and the shipping carrier to track down the package and determine the next steps. If the package is lost or damaged during shipping, we will provide a replacement or refund. Please note that we are not responsible for packages that are stolen or misplaced after delivery.
  • What is the best way to cut a cheesecake?
    The best way to cut a cheesecake is to use a sharp, non-serrated knife that has been dipped in hot water and dried off. Start by making a small incision in the center of the cake, then slowly work your way out to the edges. Clean the knife with a damp cloth between each cut to ensure the slices come out clean. For best results, chill the cheesecake for at least an hour before serving.
  • Can I place an order to be shipped outside the United States?
    Unfortunately, we do not ship outside the United States.
  • What kind of ingredients do we use?
    We use only the finest quality gluten-free ingredients in all of our products. Our ingredients are carefully selected and sourced from trusted suppliers to ensure that they meet our high standards for quality, freshness, and purity. We use a variety of alternative flours and grains, such as almond flour, coconut flour, quinoa flour, and brown rice flour, to create delicious and healthy baked goods that are safe for those with gluten sensitivities or celiac disease. Additionally, we never use any artificial colors, flavors, or preservatives in our products, so you can feel confident that you are enjoying a wholesome and natural treat. If you have any questions about our ingredients or would like to learn more about our products, please feel free to contact us at any time.
  • Are your baked goods Kosher?
    Unfortunately at this time we are not Kosher certified.
  • What is the latest time to place an order?
    Our weekday order cutoff time is 2:00pm EST. In order to have a your order delivered the following day, your order must be submitted before the cutoff time. Orders received after 2:00pm EST Mon-Fri will be processed the following business day.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Can I add UPS AM delivery serivce to an order that has already been placed?
    Unfortunately we do not offer AM delivery service at this time. Your order is guaranteed to be delivered before the end of the day (which can be as late as 8pm) next day or second day delivery date.
  • How are the cheesecakes shipped
    All our cheesecakes are shipped frozen in specially designed packaging. Cheesecakes ship hermetically sealed with gel-packs or dry ice depending on the style of cheesecake. This ensures that the cheesecake remains fresh and arrives in perfect condition. Upon receiving the cheesecake, it is recommended to thaw it in the refrigerator for a few hours before consuming.
  • Where should I store the baked goods?
    Cheesecake should be stored in the freezer or refrigerator, depending on how long you plan to keep it. If you're planning to consume it within a few days, refrigeration is the way to go. If you're looking to keep it for longer, freezing it is the best option. On the other hand, cookies should be stored at room temperature in a sealed container to maintain their freshness. All other baked goods should be sealed and refrigerated to keep them at their best. Don't forget to check the expiration date and consume them before they go bad.
  • What is the latest time to place an order for next day delivery?
    Our weekday order cutoff time is 2:00pm EST. In order to have an order delivered the following day, your order must be submitted before the cutoff time. Orders received after 2:00pm EST Mon-Fri will be processed the following business day.
  • How will I know if my package was deliverd?
    Once your package has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also log in to your account on our website and view your order history to see the status of your shipment. If you have any concerns or questions about your delivery, please don't hesitate to reach out to our customer service team for assistance.
  • Can I add a personalized message to my order?
    Yes. We can add a greeting card reflecting the occasion of your gift. A short message provided by you will be added on the card.
  • What happens if a delivery arrives damaged or late?
    On-time delivery is of utmost importance to us and our delivery service provider, UPS. If you experience complications with the delivery of your order you may be eligible for a full or partial refund, store credit or overnight reshipment. Contact our Customer Care Department at info@southernfoodbrands.com as soon as possible so that we may investigate and offer you resolutions to any late or damaged shipments. Please be advised that we must receive notification no later than 5 days after the package is received in order to process a reship or refund.
  • What happens if I provide the wrong shipping address or missing information?
    If you discover after your order has shipped that there is a problem with the address, we do have options. UPS Change of Address: UPS offers a service to intercept a package that is already in transit and change or update the shipping address. There is a charge of $16 and it typically will cause a one business day delay in delivery. You must contact us immediately at info@southernfoodbrands.com and provide payment details before we can make the adjustment to the address of a package in transit. Once a change of address has been made with UPS and additional transit time is imposed on our perishable gifts, we no longer guarantee the freshness of our gifts. IMPORTANT! Southern Food Brands cannot be held responsible for incorrect or omitted information. Any exception received, due to missing or bad information, immediately nullifies guaranteed delivery. Apartment numbers and suites for residential and business deliveries must be included for on-time delivery. Your cake will not be delivered on time without this information! UPS Will Call: UPS offers a service to hold your package at the nearest UPS customer center for pickup. There is no charge for this service. If you request the will call on the same day delivery is due, the local UPS driver will take your package to the customer center after their route is complete. We are unable to tell you a specific time the package will be available for pick up. You must contact the local UPS customer center. We will provide you with the address and phone number of the location. A government issued photo ID is required when shipping or picking up a package at a UPS Customer Center and must match the name of the receiver on the shipping label.
  • What happens if the package is not located at the delivery site?
    If the package is not located at the delivery site, please reach out to our customer service team at info@southernfoodbrands.com. We will work with you and the shipping carrier to track down the package and determine the next steps. If the package is lost or damaged during shipping, we will provide a replacement or refund. Please note that we are not responsible for packages that are stolen or misplaced after delivery.
  • What is the best way to cut a cheesecake?
    The best way to cut a cheesecake is to use a sharp, non-serrated knife that has been dipped in hot water and dried off. Start by making a small incision in the center of the cake, then slowly work your way out to the edges. Clean the knife with a damp cloth between each cut to ensure the slices come out clean. For best results, chill the cheesecake for at least an hour before serving.
  • Can I place an order to be shipped outside the United States?
    Unfortunately, we do not ship outside the United States.
  • What kind of ingredients do we use?
    We use only the finest quality gluten-free ingredients in all of our products. Our ingredients are carefully selected and sourced from trusted suppliers to ensure that they meet our high standards for quality, freshness, and purity. We use a variety of alternative flours and grains, such as almond flour, coconut flour, quinoa flour, and brown rice flour, to create delicious and healthy baked goods that are safe for those with gluten sensitivities or celiac disease. Additionally, we never use any artificial colors, flavors, or preservatives in our products, so you can feel confident that you are enjoying a wholesome and natural treat. If you have any questions about our ingredients or would like to learn more about our products, please feel free to contact us at any time.
  • Are your baked goods Kosher?
    Unfortunately at this time we are not Kosher certified.
  • What is the latest time to place an order?
    Our weekday order cutoff time is 2:00pm EST. In order to have a your order delivered the following day, your order must be submitted before the cutoff time. Orders received after 2:00pm EST Mon-Fri will be processed the following business day.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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